Customer Success Manager

Job description

Job Title: Customer Success Executive – IT Services

Location: Bangalore, India (Full-time Onsite)

Experience: 2-4 Years

Company: Danush Systems and Solutions

Website: https://www.dhanush.com

Danush is growing! We're seeking an enthusiastic Customer Success Executive to join our dynamic team, helping deliver exceptional IT Managed Services, Cybersecurity, and Infrastructure solutions to SMBs and Enterprise clients.

What You'll Do:

• Be the single point of contact, managing client relationships end-to-end.
• Ensure SLA adherence, swiftly resolving client queries and issues.
• Coordinate proactively with internal tech teams to deliver seamless service.
• Drive client satisfaction, retention, and identify growth opportunities.

You're a Great Fit If:

• You have 2–4 years in Customer Success, IT Helpdesk, or Service Coordination.
• You're experienced in IT Services, MSP, or SaaS environments.
• You're skilled with helpdesk tools like Zoho Desk, Freshdesk, or ServiceNow.
• You're a clear communicator who takes ownership and builds relationships easily.

Why Join Danush

• Direct collaboration with leadership—reporting to CEO and Service Delivery Head.
• Work in a supportive, growth-oriented environment.
• Exposure to diverse industries and cutting-edge IT solutions.
• Competitive compensation (5.5 – 6.5 LPA) + performance-based incentives.

Ready to take the next step in your career and make a measurable impact