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Customer Success Manager Cyber Security

Cloudsek Information Security
Bengaluru
3-8 Years
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  • Posted a month ago
  • Over 50 applicants
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Job Description

  • Account Management:
  • Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention
  • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement
  • Visit customers twice a year to strengthen relationships and understand their evolving needs
  • Cybersecurity Expertise:
  • Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues
  • Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK's platform
  • Collaborate with customer security teams to ensure optimal usage of CloudSEK's solutions
  • Customer Engagement:
  • Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs
  • Foster customer champions within client organizations to drive advocacy and referrals
  • Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery
  • Revenue Generation and Retention:
  • Identify opportunities for upselling and cross-selling CloudSEK's products and services
  • Ensure on-time renewals and maintain a high customer retention rate
  • Source referrals and participate in revenue generation activities
  • Product Usage and Feedback:
  • Ensure 100% product usage for features subscribed by the customers
  • Conduct configuration reviews and provide recommendations for product enhancements
  • Gather and analyze customer feedback to contribute to product development and improvement
  • Operational Excellence:
  • Maintain accurate records of customer interactions and activities in CRM systems
  • Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles
  • Qualifications:
  • 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry
  • Strong understanding of cybersecurity principles, threat intelligence, and digital risk management
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
  • Proven track record of achieving customer success goals and driving revenue growth
  • Ability to work independently and manage multiple accounts simultaneously
  • Cookie points if you have experience in the below skills
  • Business reviews
  • Onsite meetings
  • Maintaining NRR and GRR
  • Threat analysis and Value delivery

More Info

Job Type:
Permanent Job
Industry:
Cyber Security, Document Management, Technical Support, Cloud Data Services
Role:
Technical Support, Technical Consultant, System Security
Function:
IT/Software Development - Network Administration/Security
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Cloudsek Information Security

CloudSEK is an Artificial Intelligence-driven Unified Risk Management Enterprise, focused on customised, intelligent security monitors and systems.
CloudSEK helps organisations monitor and manage their security posture in real-time from the perspective of an attacker. CloudSEKs flagship SAAS based product X Vigil is based on the combined strength of the powerful AI and Machine Learning. Backed by extensive research of more than 5 years, CloudSEKs proprietary, AI based machine learning platform is able to provide timely, specific and actionable intelligence to organisations, allowing them to intervene and prevent costly breaches and losses.

Job ID: 129079675

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Last Updated: 14-10-2025 00:53:21 PM
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