Location:Pune & Bengaluru
Role Type:Individual Contributor
Industry:SaaS | Data Security
About Us
Concentric AI is a dynamic and innovativeorganizationdedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creatingcutting-edgesolutions that make a meaningful impact for enterprises.
If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges,we'dlove to have you on our team. WeoperatewithTrust, Humility, and Continuous Learningat the core of everything we do.
With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.
Learn more about our recent acquisitions here:
https://concentric.ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-acante/
About the Role
We are looking for acustomer-obsessed, analytical Customer Success professionalto drive adoption, retention, and long-term value for our enterprise customers.
This is afull-stack Customer Success rolespanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.
Depending on experience (310 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.
Key Responsibilities
- Analyzecustomer data on the Concentric platform toidentifydata risks, trends, and anomalies
- Develop and recommend data risk remediation strategies based on insights
- Prepare and present data risk and security posture reports to customers
- Handhold customers through the implementation of remediation strategies
- Act as a trusted data security advisor, providing subject-matterexpertiseand strategic guidance aligned to customer goals
- Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
- Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership
- Deeply understand customer use cases and map them toConcentric'sproduct capabilities
- Deliver hands-on product training and drive adoption across customer teams
- Monitor customer health, usage, and engagement; proactivelyidentifyand mitigate churn risks
- Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations
- Troubleshoot customer issues and coordinate with Engineering, Product, and Support fortimelyresolution
- Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests
- Contribute to building scalable CS processes, templates, and documentation (for senior profiles)
Required Skills & Experience
- 310 yearsof experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
- Strong experience withdata analysis ability to extract meaningful insights from large data sets andidentifypatterns, risks, and anomalies
- Experience working withenterprise customers, preferably largeNorth American clients
- Good understanding ofcybersecurity and/or data security concepts(preferred)
- Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systems
- Comfortable working closely with Product and Engineering teams
- Excellent communication, presentation, and stakeholder management skills
- Ability to balance strategic thinking with hands-on execution
- Self-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)
