Customer Success Manager

About the Role:

As a Customer Success Managerat Classcard, you'll play a pivotal role in ensuring our customers thrive using the platform. You'll be their guide, advocate, and trusted partner—focused on driving satisfaction, retention, and growth.

We're looking to hire aCustomer Success Manager for our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role and apart from a fixed pay, it also pays out attractive performance-based incentives.

Job description

We're looking to hire a Customer Success Manager for our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role, and apart from a fixed pay, it also pays out attractive performance-based incentives.

Responsibilities:

• Onboarding new customers and helping them set up their Classcard account
• Regularly checking in and engaging with customers to gather feedback and improve software usability
• Encouraging the use of advanced features, cross-selling, and upselling features
• Empathise with customers needs and offer solutions to fulfil their needs
• Find innovative ways to engage customers for relationship building and reduce churn
• Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention, and you build solid relationships with them
• Handle escalations and resolve client issues, ensuring quick and effective solutions.
• Maintain accurate records of client interactions, feedback, and account changes using CRM tools.

Qualifications:

• You have 1-2 years of experience in account management, preferably in SaaS or a technology company
• You understand technology systems and know how to navigate through them while also coaching and training your clients on them
• You enjoy interacting with people and are always up for new challenges
• You have excellent verbal and written communication skills
• You have worked with Excel and Google Sheets and understand the basics
• Detail-oriented and analytical
• Demonstrated ability to increase customer satisfaction

About Classcard:

Classcard is a robust student and class management platform trusted by over 3,250 class providers globally. It consolidates all the essential tools needed to start, run, and grow educational businesses—whether you're operating a sports academy, language school, yoga studio, or tutoring service.