Location - Bangalore/Noida
Salary - upto 8LPA
About Us:
Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:
- Marketing Automation
- Sales CRM
- ERP for Procurement & Finance
- Channel Partner Management
- Vendor Management
- Customer & Broker Apps
We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.
Role Overview:
We are looking for a Customer Success Manager who will be the voice of our clients within Buildesk and ensure their success with our products.
Key Responsibilities:
Client Onboarding & Implementation
- Guide clients through product setup, configuration, and training.
- Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.
Customer Relationship Management
- Build long-term relationships with clients, acting as their trusted advisor.
- Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.
Account Growth & Retention
- Identify upsell and cross-sell opportunities within accounts.
- Drive renewals and maintain a high customer retention rate.
Support & Issue Resolution
- Act as the first escalation point for client concerns.
- Work closely with the product and support teams to resolve issues quickly.
Insights & Reporting
- Gather client feedback and share insights with product and leadership teams.
- Maintain regular reporting on account health, usage, and client satisfaction.
Requirement:
- 25 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
- Strong understanding of B2B SaaS and enterprise workflows.
- Excellent communication, presentation, and relationship-building skills.
- Problem-solving mindset with the ability to manage multiple clients simultaneously.
- Proficiency in tools like CRM software, MS Excel, and reporting dashboards.
Direct Apply - https://zrec.in/9FYSlsource=CareerSite
