Customer Success Manager

Company Overview

Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries. We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi country payroll outsourcing and Employer of Record (EOR) services. With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.

Job Descriptions

• Serve as the main point of contact between clients and BIPO, and escalate client feedback to relevant internal teams

• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and engagement

• Understand client needs and identify opportunities for upselling and cross selling

• Conduct discovery sessions to understand customers environments and deliver impactful product demonstrations and presentations

• Address client concerns and collaborate with internal stakeholders to resolve issues in a timely manner

• Stay informed on market trends and competitors to strengthen client retention strategies

• Leverage product and service knowledge to support and advise existing clients

• Prepare and present commercial proposals, and align terms with both clients and BIPO

• Work closely with cross-functional teams to ensure successful service delivery and client satisfaction

• Participate in solutioning discussions with both internal and external stakeholders

• Develop strategies to drive customer adoption, engagement, and long-term value

• Build strong stakeholder relationships and drive win-win outcomes

• Support channel partners in delivering BIPO HRMS solutions to their enterprise clients

Requirements:

• Bachelor's degree in any discipline

• Minimum 3–5 years of relevant experience in customer success, account management, or related roles

• Required languages: Local language + English; Mandarin is a plus

• Strong communication and stakeholder management skills, with the ability to engage across all levels

• Self-motivated, proactive, and results-oriented

• Strong listening and problem-solving skills

• A good balance of technical understanding and interpersonal skills

• Experience in client-facing roles, including presentations, solutioning, and sales support

• Familiarity with HRMS or SaaS solutions is preferred

• Strong consulting mindset with the ability to understand and address client need