Customer Success Manager

Qualifications:

** Mandatory experience in E-Commerce domain

• communication (verbal, written and presentation), and interpersonal skills
• Experience working in a client facing leadership capacity
• 3+ years of experience in customer success, management consulting and/or value selling (could have been working in internal strategy/consulting departments)
• Demonstrated ability to lead a Customer Success or Account Management team
• Passion and demonstrated ability for mentoring and team growth
• Outstanding multi-task management skills across a varied set of responsibilities
• Experience and success partnering cross-functionally
• Experience working with C-Level executives in escalations and providing analysis, advice and recommendations
• Understanding of key Financial Services and technology trends
• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executive to consider
• Experience working in a fast-paced, high growth software company
• Willing to travel periodically based on customer and business need
• We work in a fast pace and dynamic environment, so you need to make things happen
• Able to influence and drive others when working in a virtual team environment

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.