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Location: Remote | Experience: 37 years | Full-Time
Beacon House is India's only founder-led, FAO-powered boutique global admissions firm. We work with a limited cohort of families, delivering a high-touch, detail-obsessed, zero-slipup experience. We're hiring a Customer Success Manager who can match this standard.
You are the person who always knows exactly where every family is in the process.
You remember details without checking notes.
You respond fast, follow through every time, and keep the system running smoothly.
You'll coordinate across families, Graduate Coaches, Former Admissions Officers, the Research/Capstone team, and founders ensuring a seamless, premium experience at all touchpoints.
- Build warm, reliable, trust-based relationships with families
- Track every family's progress and ensure nothing is missed
- Manage timelines, sessions, deliverables, and application tasks
- Maintain immaculate records (grades, essays, psychometrics, activities)
- Coordinate across FAOs, Graduate Coaches, mentors, and founders
- Maintain fast, thoughtful response time across WhatsApp/email/calls
- Flag delays, risks, or low engagement early
- 37 years in high-touch client-facing roles
- Background in education, counselling, hospitality, premium services, consulting, or program operations
- Exceptional communication warm, clear, precise
- Extraordinary memory for people, context, and moving parts
- Highly organized, process-driven, strong follow-through
- High EQ and confidence working with HNI families
- Can manage 50 active families without losing precision
- Thrives in a fast-paced, founder-led environment
- Calm, grounded, relationship-oriented personality
Email your rsum to [Confidential Information]
- Subject: Customer Success Manager Application
