Job Description
About Welspun
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
Job Purpose/ Summary
Own pre-sales solutioning and post-sale customer success outcomes for B2B SaaS customers, ensuring value realization and retention.
Job Title
Customer Success Manager – B2B SaaS
Job Description
Bridge sales and delivery by supporting solutioning and driving post-sale outcomes.
Principal Accountabilities
Lead presales solutioning efforts by conducting detailed product demonstrations tailored to the specific needs of potential clientsbrManage the onboarding process for new customers ensuring a seamless transition and integration of our SaaS solutions into their existing systemsbrDrive customer success outcomes by developing and executing strategic plans that align with client goals and objectivesbrOversee the renewal process working closely with clients to ensure continued satisfaction and identifying opportunities for contract extensionsbrIdentify and pursue expansion opportunities within existing accounts leveraging your business acumen to propose additional solutions that meet evolving client needsbrMaintain strong proactive communication with clients to address any issues gather feedback and ensure their ongoing success with our platformbrCollaborate with internal teams including sales and product development to ensure a cohesive approach to customer success and solution deliverybrUtilize your global mindset to adapt strategies and solutions to diverse cultural and business environments enhancing client relationships worldwide
Key Interactions
Sales,Product,Customers
Experience
5
Competency Name
Competency Name Proficiency Level Business & Commercial acumenExpert EntrepreneurshipExpert Global Mind-setExpert People ExcellenceExpert Solution ConsultingExpert Customer SuccessExpert SaaS RetentionExpert
Additional Section (Can Be Added, If Required.
NA
