Customer Success Manager B2B SAAS I Early stage startup

About the Role:

As a Customer Success Manager, you will partner cross-functionally with Product, Marketing, and Sales to drive customer value, retention, and revenue growth across key accounts. You will work closely with some of the most complex and high-impact customers, helping them successfully adopt and leverage the platform's full suite of products and features.

You will succeed in this role if you are an organized, proactive self-starter who understands customer lifecycle management, can build strong stakeholder relationships, and can clearly articulate value to both technical and business audiences.

Your responsibilities will be,

● Drive customer retention and account growth by ensuring consistent value realization

● Own adoption and engagement metrics, ensuring customers fully utilize the platform

● Identify and execute upsell and cross-sell opportunities through strategic solutioning

● Build strong relationships with key stakeholders and decision-makers across customer organizations

● Act as the voice of the customer, sharing actionable feedback with Product and Marketing teams

● Partner with Sales for seamless account expansion and renewal strategies

● Develop and execute account plans to grow revenue within existing customers

● Conduct regular business reviews, product demos, and strategic discussions with clients

● Troubleshoot challenges and proactively drive customer satisfaction and success outcomes

● Work autonomously to manage and grow your portfolio in the India market, including travel as required

● Ensure every customer interaction delivers a high-quality, consultative experience, regardless of deal size