Customer Success Manager

Job Summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key Responsibilities:

• Handle complete after-sales project planning and execution
  
• Coordinate with clients regarding project requirements, timelines, and execution schedules.
  
• Coordinate with customers regarding complaints, service requests, and resolutions.
  
• Handle site visit planning and execution management.
  
• Manage project updates, execution reports, and service MIS.
  
• Handle customer escalations and ensure quick resolution.
  
• Ensure proper material coordination for site execution.
  
• Improve customer satisfaction and service quality.
  
• Maintain project timelines and execution quality standards.
  
• Support team in problem-solving during project execution.
  

Candidate Requirements:

• More than 5 years of experience in After Sales Support and Handled the team.
  
• Strong communication and coordination skills
  
• Ability to handle customer escalations professionally
  
• Good knowledge of Excel and reporting
  
• Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
  
• Strong follow-up and team management abilities
  
• Ability to work under pressure and manage multiple tasks