Job Description

Experience

-5-10yearsincustomersuccess,implementation,ortechnicalsupportrolesinB2BSaaSortech-enabledservices

-Priorexperiencesupportingfood,agri,supplychain,compliance,ortraceabilitytechnology

platformsstronglypreferred

-TrackrecordofmanagingamixedportfolioofSMBandenterpriseaccountswithmeasurableretentionandexpansionoutcomes

DomainKnowledge

-Workingknowledgeoffoodsupplychains-seafood,agro,meat,dairy,orclean-labelFMCG-

attheoperationalandcompliancelevel

-FamiliaritywithGS1standards(EPCIS,GLN,GTIN),HACCP,GFSI,ISO22000,orfoodsafety

managementsystems

-Awarenessofregulatorytraceabilitymandates:USFDA-FSMA204,EUDR,FSSAItraceability

rulesapplicabletodomesticandexportfoodbusinesses

Technical&AnalyticalSkills

-AbilitytoconfigureandtroubleshootSaaSplatformscomfortwithAPIconcepts,datamapping,andintegrationbasics

-Proficiencyindataanalysistools(Excel/GoogleSheets/BIdashboards)tointerpretadoptionandoutcomemetrics

-Experiencewithhelpdesk/CRMtools(Freshdesk,Zendesk,HubSpot,orequivalent)structuredissuedocumentationandescalation

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Last Updated: 10-09-2026 02:27:06 PM