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Customer Success Leader l Series B l SAAS l Pune

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  • Posted 3 months ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Lead the Customer Success and Technical Account Management Charter
  • Must be based out of / relocate to Pune as a location

Job Description

  • Lead and manage the customer success team to ensure customer satisfaction and retention.
  • Manage a team of 7 of TAM / AM
  • Develop and implement strategies to optimize the customer experience with our software solutions.
  • Monitor customer feedback and proactively address any issues or concerns.
  • Collaborate with internal teams to ensure seamless delivery of services to clients.

The Successful Applicant

A successful Customer Success Leader should have:

  • A strong background in customer service / technical account management within the SAAS space
  • Strong preference for someone managing managers
  • Stemmed into business role, with roots being in the technology / engineering side
  • To be based out of Pune
  • Prior experience in managing global clientele

What's on Offer

  • Lead the India centre, for CS / TAM for a high growth SAAS set up
  • Long term wealth creation
  • Work with a highly pedigree team

More Info

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About Company

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 135231299