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BusinessOnBot

Customer Success Internship in Bangalore

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  • Posted 3 months ago

Job Description

Selected Intern's Day-to-day Responsibilities Include

  • Act as a product advisor to clients, helping them achieve their business goals and success metrics.
  • Manage client relationships and set clear expectations to ensure satisfaction and trust.
  • Be goal-oriented and data-driven- track key success metrics like CSAT, NPS, adoption, and usage.
  • Analyze customer data to identify insights and improve the end-user experience.
  • Gather and convey product feedback and feature suggestions to the technical teams to help shape the product roadmap.
  • Educate clients on BusinessOnBot's Dashboard, reporting structures, and relevant platform features.

About Company: BusinessOnBot is a Y Combinator-backed startup on a mission to empower 30 million D2C brands in India by helping them acquire and sell to customers on WhatsApp in regional languages like Hindi, Tamil, and Hinglish. Founded by IIT Madras alumni with experience at JP Morgan and Microsoft, we leverage cutting-edge tech to build high-conversion WhatsApp commerce solutions for the Indian market.

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About Company

Job ID: 135137543