Work Mode: Onsite (Bengaluru)
Internship Duration: 6 Months
Compensation: Paid
Future Scope: Full-time opportunity based on performance
About The Role
We are looking for a detail-oriented and customer-focused Customer Success Intern to help us deliver an exceptional experience to our clients. You will support onboarding, resolve queries, track customer satisfaction, and ensure users get maximum value from our product or service. The ideal candidate is patient, organized, and enjoys building positive customer relationships while learning how customer success contributes to long-term business growth
What You'll Do
- Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
- Make cold calls, onboarding calls, and follow-ups with new and existing users
- Handle queries across email, chat, website, and phone professionally and promptly
- Ensure customer retention through regular check-ins, education, and value-driven follow-ups
- Track support metrics: response time, query resolution, follow-up rate
- Identify upsell/cross-sell opportunities based on user behavior
- Communicate bugs, feedback, and user insights to product/tech teams
- Keep internal records and CRM up to date, no loose ends
What We're Looking For
- Excellent English communication skills (verbal and written)
- Confident on calls, structured in follow-ups, and proactive in communication
- Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
- Organized, process-driven, and detail-oriented
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity
- Performance-based Full-Time Opportunity (PPO)
- Growth and learning under senior mentors
- Young, passionate team and a learning-first culture
Note: This is a paid internship.Skills: communication skills,customer retention,customer,crm
