Customer Success Intern (Internship / Freshers)

Yeti is looking for a Customer Success Intern to assist with customer onboarding, product demonstrations, support, and relationship management. This role is perfect for freshers who enjoy helping customers and solving problems.

Company URL:https://yeti.marketing/

• Key Responsibilities:
• ● Onboard new customers after signup or purchase.
• ● Understand each customer's business and use case.
• ● Help customers set up WhatsApp automation, chatbots, CRM, campaigns, lead capture, and integrations.
• ● Explain Yeti's features in simple, non-technical language.
• ● Follow up with inactive or confused customers.
• ● Collect product feedback and share it with founders/product team.
• ● Identify customers who may churn and help retain them.
• ● Collect testimonials, reviews, and case study opportunities.
• ● Create simple help notes, FAQs, or tutorial content when needed.
• ● Create and maintain relationships with existing and new users.
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• Desired Skills:
• ● Previous experience in SaaS customer success, customer support, sales support, onboarding, or account management.
• ● Experience working with business owners, agencies, e-commerce brands, real estate, education, service businesses, or retail clients.
• ● Understanding of WhatsApp Business API, Meta tools, CRM, automation, or digital marketing.
• ● Strong communication in English, Hindi, and preferably Gujarati.
• ● Basic knowledge of Google Sheets, CRM tools, ticketing tools, or task management tools.
• ● Comfortable conducting product demos and onboarding calls
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Apply with your updated resume.on [Confidential Information] /[HIDDEN TEXT]ing

Call on 9601299557