Customer Success Intern

What will you do at Fynd

Customer Relationship Management:

• Build and maintain strong, long-term relationships with users.
• Act as a trusted advisor, understanding user needs and providing solutions.
• Proactively engage users to drive product adoption and prevent churn.

Onboarding & Training:

• Lead onboarding processes, ensuring users understand and utilize product effectively.
• Deliver training material and conduct sessions for clients and internal teams.

Issue Resolution & Support:

• Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
• Monitor customer's pain points and proactively address risks.

Data & Reporting:

• Provide insights and reports on user feedback, product usage, and retention trends to management.

Some specific requirements

Must-Have:

• 1-2 years of experience in customer success or a related role.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-first approach.
• Ability to analyze customer data and provide actionable insights- either Excel, BQ or SQL
• Comfortable to travel
• Knowledge of visual merchandising, space planning, or retail store operations is an added advantage

Preferred:

• Experience in retail, e-commerce, or SaaS industries.