Customer Success - Implementation Specialist

Leegality

Gurugram, Gurugram, India

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Posted 16 hours ago
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Job Description

About Leegality:

Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.

We have multiple products across 2 categories:

Document Infrastructure:

Products that help businesses build paperless processes at scale:

Document Execution Workflow: A unified platform for businesses to digitally execute (eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors like goDigit and Cars24.

Contract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts

Signstation: A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner

Consent Infrastructure:

Consentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses

Consentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.

If you're interested in building mission critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality) then join Leegality.

Curious about our impact Explore our customer success stories: leegality.com/case-studies

Our Culture

At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.

We focus deeply on helping our people grow and stay motivated. Some of the perks you'll enjoy:

Flexible working hours
Hybrid work setup
Bi-annual performance appraisals
A culture that rewards initiative, curiosity, and impact

If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.

Location: GGN/MUM/BGL(Hybrid)

Responsibilities:

Act as a techno-functional subject matter expert to map the client's document journeys to a digital workflow, ensuring a seamless setup of Leegality's Document Infrastructure.
Own the technical onboarding process for clients, managing timelines and drive go-live with the shortest possible Time-to-Value (TTV).
Engage with clients to identify usage gaps and recommend best practices or advanced features to increase product adoption and stickiness.
Use data and proactively identify risks and provide recommendations to ensure long-term success.
Serve as the Voice of the Customer by collaborating with Product and Engineering teams to share feedback and influence the roadmap based on implementation hurdles.
Train client stakeholders to use the platform independently while maintaining the relationship to support future renewals and account growth.

Requirements:

Graduate/Post-graduate with a degree in Business, Engineering, or a related field.
Exceptional communication and presentation skills, with a focus on empathy and proactive problem-solving.
Understanding of SaaS would be preferred.
Understanding of BFSI would be preferred.
Basic understanding of APIs would be preferred
Good in MS Excel, Word and Power-point.
Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
Fluency in English is a must.
Fluency in Hindi is preferable

Recruitment Process:

Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.
You will be contacted via email with the next steps upon being shortlisted.
The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.
Final selection and CTC will be based on your overall performance and experience.

Apply directly through our career page: https://careers.leegality.com/jobs/Careers

For more information about us please visit our:

Website: https://www.leegality.com/

LinkedIn: https://www.linkedin.com/company/leegality/

Our Company and Culture: https://www.leegality.com/culture

Leegality's Privacy Notice: https://www.leegality.com/employee-privacy-notice

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