Customer Success Executive

What You'll Do:

Act as the primary point of contact for onboarding new clients, guiding them through the setup

process to ensure a smooth transition.

Handle customer inquiries via phone, email, or chat, providing timely and effective resolutions

to their concerns.

Build strong relationships with customers to promote retention, loyalty, and engagement.

Collaborate with internal teams such as sales, product development, and operations to enhance

customer experiences and address feedback.

Maintain detailed records of client interactions, feedback, and progress to ensure continuity in

service delivery.

Maintain onboarding documents, including invoices, and ensure all administration-related

documents are organized and accurate.

What We're Looking For:

Strong communication and interpersonal skills with a customer-first attitude.

Proven experience in a customer success, account management, or similar client-facing role.

Ability to troubleshoot, problem-solve, and resolve issues with a proactive approach.

Strong organizational and time management skills to handle multiple client accounts.

Familiarity with CRM tools and customer success software is a plus.

A collaborative mindset and the ability to work effectively with cross-functional teams.