Customer Success Executive

Company Description UEIBI is an innovative HR technology company focused on building a professionally committed workforce in India through its patented EMPLOYEE REVIEW SYSTEM. The platform enables organizations to review ex-employees and non-joiners, offering insights into performance, grey areas, and no-show histories to support better hiring decisions. By giving employers greater visibility into candidate backgrounds, UEIBI helps companies identify and retain productive talent. At the same time, the system promotes rewarding careers, professional growth, and work-life balance for high-performing employees, creating value for both organizations and individuals.

Role Description The Customer Success Executive will be responsible for supporting and engaging client organizations using UEIBI's EMPLOYEE REVIEW SYSTEM. Day-to-day tasks include onboarding new customers, guiding them through product features, resolving queries, and ensuring effective use of the platform. The role involves monitoring customer interaction and usage data, identifying opportunities to improve satisfaction and retention, and coordinating with internal teams to address issues or enhance product capabilities. The Customer Success Executive will maintain regular communication with client stakeholders, provide proactive support, and prepare basic reports and updates on account health. This is a full-time, on-site role based in Gurugram.

Qualifications

• Candidates should possess strong Customer Satisfaction and Customer Retention skills, with a focus on building long-term relationships.
• Candidates should possess solid Customer Support and Account Management skills to handle day-to-day interactions and oversee client accounts.
• Candidates should possess good Analytical Skills to interpret customer data, identify trends, and suggest improvements.
• Strong communication and interpersonal skills, with the ability to explain technical concepts in clear, accessible language.
• Ability to work collaboratively with cross-functional teams and manage multiple customer engagements simultaneously.
• Prior experience in customer success, account management, or client servicing in a SaaS or HR-tech environment is an advantage.
• Bachelor's degree in Business, Management, Communications, or a related field preferred.