Customer Success Executive

Company Description TrustSignal.io is a leading global customer engagement and communication platform trusted by over 3,000 brands. The company enables businesses to connect with customers through trusted, personalized, and scalable conversations across WhatsApp, RCS, SMS, Voice, Email, and AI-powered channels. By combining omnichannel communication, intent-based chatbots, AI-driven automation, and OTIFY, TrustSignal.io helps organizations engage smarter, respond faster, and build stronger customer relationships at scale. The platform supports enterprises and high-growth brands in driving engagement, enhancing customer experience, and expanding communications without compromising trust, transparency, or reliability. TrustSignal.io specializes in CPaaS, customer engagement, and advanced messaging solutions tailored to modern customer journeys.

Role Description The Customer Success Executive will be responsible for managing post-sale relationships with clients, ensuring they achieve maximum value from TrustSignal.io's platform and services. This is a full-time, on-site role based in Dharamshala, focused on guiding customers through onboarding, training, and ongoing adoption of omnichannel communication and AI automation features. Day-to-day tasks include responding to customer queries, providing product support, monitoring usage and performance metrics, and proactively identifying opportunities to improve satisfaction and retention. The role involves collaborating with sales, product, and technical teams to resolve issues, collect feedback, and recommend product enhancements aligned with customer needs. The Customer Success Executive will also prepare reports, conduct review meetings, and contribute to best practices that strengthen long-term customer relationships.

Qualifications

• Strong customer-facing abilities, with skills in Customer Satisfaction and Customer Retention to build long-term, trust-based relationships.
• Experience in Customer Support and Account Management, including handling inquiries, resolving issues, and managing customer portfolios.
• Solid Analytical Skills to interpret usage data, identify trends, and propose actionable improvements to customer experience and platform adoption.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in clear, accessible language.
• Prior experience in SaaS, CPaaS, or customer engagement platforms is highly beneficial.
• Ability to work on-site in Dharamshala, collaborate across teams, and manage multiple customer priorities effectively.
• Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.
• Familiarity with omnichannel communication tools (e.g., WhatsApp Business, SMS, Email, Voice) and an interest in AI-driven automation and chatbots.