Customer Success Executive

Position: Customer Success Executive:

Job Description: Dsoft Infotech Pvt. Ltd is hiring smart and enthusiastic Customer Success Executive. The Candidate having accounting background with good convincing and communication skill in English, Hindi, Gujarati. Well Experienced in client support related to ERP software with installation and routine query addressing approach. Add-on preference for candidates having client servicing exposure in accounting or finance domain.

Technical Skills: Proficiency in preparing excel reports and MIS handling etc.

Eligibility Criteria: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate's degree in accounting or finance.

Job Location: Rajkot / Ahmedabad.

Experience: 1+ Years of experience in client support.

CTC Package: As Per Company.

Customer Success Executive Profile:

· CSE profile starts with handling client queries related to generalized accounting software.

· Require to provide telephonic or online support for software installation, training on the software and other routine queries including accounting queries.

· Provide client support while troubleshooting like printer setup query etc. Handle complaints or objections if any and report or escalate the same to the next level for further solution.

· Handle frequent reviews and follow-ups with clients as per need.

· Collaborate with team members to achieve better results.

Company Brief:

Dsoft Group is a pioneering IT solutions company transforming the jewellery industry through specialized and scalable software products. Headquartered in Rajkot with a branch in Ahmedabad, our 175+ professionals are driven by innovation, customer success, and technical excellence.

Our flagship product, ORNATE, has been the most trusted name in jewellery retail technology for over 35 years. Today, ORNATE powers 5,000+ jewellery stores across India, helping jewellers streamline operations, manage inventory, and scale with confidence.

Expanding this legacy, our latest innovation, ORNATE CRM, is an AI-powered solution built exclusively for jewellers. It captures leads from every touchpoint—walk-ins, exhibitions, websites, apps, WhatsApp, and social media—while integrating seamlessly with ORNATE ERP. With features like smart customer profiling, targeted campaigns, omnichannel engagement, performance insights, and automated feedback, ORNATE CRM ensures that no opportunity is missed.

At Dsoft, we don't just build software — we deliver Growthware for smart jewellers, enabling them to grow faster, enhance customer experience, and build long-term trust.

Company Website details: Ornate ERP Software