Customer Success Executive

We are looking for:

Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we are currently looking for a

talented individual to join our innovative and passionate team. We are looking for a proactive and

customer-focused Customer Success Executive (CSE) to manage user support, coordinate cross-functional

feedback, and contribute to inside sales initiatives. The ideal candidate should have excellent communication

skills, problem-solving ability, and experience handling customer interactions in a fast-paced environment.

Responsibilities and Duties:

● Resolve user queries and support tickets efficiently through calls, emails, and chat support channels.

● Provide prompt assistance to users while ensuring a seamless customer experience and high satisfaction

levels.

● Coordinate with Product and Content teams by sharing user feedback, bugs, and improvement suggestions for

faster resolution.

● Track recurring issues and ensure proper follow-up until closure.

● Pitch platform features and premium subscription plans to active users and potential leads to drive

conversions.

● Maintain accurate records of customer interactions, feedback, and sales updates in internal systems.

● Collaborate with cross-functional teams to improve user engagement, retention, and overall service quality.

Our Wish Your Skills

● 1+ years of experience in Customer Success, Account Management, Customer Experience, Inside Sales, or

Client Servicing roles.

● Proven track record of managing, retaining, and growing customer relationships while ensuring high customer

satisfaction.

● Strong understanding of customer lifecycle management, customer engagement strategies, and support best

practices.

● Excellent verbal and written communication, interpersonal, and problem-solving skills.

● Ability to multitask, handle customer queries efficiently, and collaborate effectively with cross-functional teams.

Requirements (Must)

● Prior experience in customer support or inside sales (EdTech background preferred).

● Strong communication, multitasking, and interpersonal skills.