Customer Success Executive

Job Title: Customer Support / Operations Executive

Experience: 0–3 Years

Salary: Upto 2.5 LPA

Shift: Fixed 10 AM to 7 PM

Job Description:

Cheqme Commerce Private Limited is hiring Customer Support / Operations Executives to manage customer interactions and support day-to-day operational tasks. The role involves handling queries, resolving issues efficiently, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer queries via calls, chat, and email
• Resolve customer issues in a timely and professional manner
• Maintain accurate records of interactions and transactions
• Coordinate with internal teams for issue resolution
• Ensure high levels of customer satisfaction

Requirements:

• Good communication skills (English & Hindi)
• Basic computer knowledge
• Prior experience in BPO / customer support / operations preferred
• Ability to work in a fast-paced environment
• Problem-solving attitude and willingness to learn

Key Skills:

Customer Support, Voice Process, Non-Voice Process, Customer Handling, Communication Skills, Operations

Education:

Any Graduate / Undergraduate

Industry Type:

BPO / Call Centre / ITES

Employment Type:

Full Time, Permanent