Customer Success Engineer

As a Customer Success Engineer at Jumio, you will play a critical role in the Customer Success team, focusing on onboarding clients and providing premium support. You will ensure a seamless integration of Jumio's solutions into customer systems while leveraging your technical expertise to resolve issues efficiently and deliver an exceptional user experience.

Role Value:

Your contributions will directly impact customer satisfaction and retention by providing timely technical support and ensuring smooth onboarding. By bridging technical and business teams, you will help deliver projects successfully, enhance the client experience, and strengthen Jumio's reputation.

Key Responsibilities:

• Customer Onboarding: Lead the end-to-end onboarding process, guiding clients from the initial introduction to successful integration of our solutions.
• Premium Support: Provide high-level support to select clients, resolving technical issues, addressing incidents quickly, and implementing rapid bug fixes.
• Internal Coordination: Work closely with support, engineering, production, and QA teams to manage projects and ensure successful delivery of client solutions.
• Technical Expertise: Utilize knowledge in web and mobile development to assist clients with integration, troubleshoot technical issues, and implement effective solutions.
• Problem Solving: Analyze customer challenges, identify solutions, and ensure issues are resolved in a timely manner.
• Project Management: Plan, track, and manage integration projects, ensuring delivery within scope, timeline, and budget.
• Communication and Presentation: Explain technical concepts clearly to both technical and non-technical audiences.

Requirements:

• Bachelor's degree in IT or related field preferred; equivalent technical experience will also be considered.
• Experience in web development or mobile development highly desirable.
• Proficiency in at least two programming languages: JavaScript, Node.js, Kotlin, Java, Objective-C, or Swift for iOS.
• Strong technical background and previous experience in similar roles.
• Demonstrated problem-solving skills and attention to detail.
• Proven project management abilities, capable of handling multiple projects simultaneously.
• Excellent English verbal and written skills.