Customer Success Engineer

Client Success Engineer

Salary Range : Upto 5 LPA

Experience : 3 to 5 years of experience

Location : Vadodara Only

Work Setup : On-site

Education Qualification – Btech or BE in IT/ CSE/ Electronics/Mathematics

Responsibilities - Key Responsibilities in the role: Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

• Completing the Discovery phase.

• Coordinating with the customers and the internal teams to complete the project in a timely manner

• Creating Project Plans and sending regular reports to the customers Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support

• Ensuring we provide solution within an optimal time frame

• Logging all activities against the customer account/cases

• Ensuring service is paid for

• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future

• Creating/Modifying Crystal reports Training

• Planning, packaging and delivering trainings for customers remotely or onsite

• Get the customer acclimatized with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)

• Preparing presentations and videos for the complex options

• Training First Level Support Management

• Regular daily/weekly reports to the management Data Projects

• Analyze and create Project specifications • Data Setup based on specifications.

• Code/Release Testing and quality assurance

• Maintain standards compliance Qualification and Experience Engineering graduate with basic computer knowledge, preferably in software Min 1 to Max 8 years of Experience of Customer Support (Freshers with Good Communication can also apply)

Soft Skills

• Analytical, design and troubleshooting

• Research and analysis

• Excellent communication and interpersonal skills

• Ability to accomplish assigned tasks with minimal supervision

Do you have what it takes We are looking for highly talented and motivated Software Service Engineers with a genuine passion for Customer Support.