Customer Success Engineer

Ascendion is looking for Customer Success Engineers (CSEs) who can effectively combine technical support capabilities with customer success consulting and stakeholder management.

Looking for immediate joiners or is serving notice

Please Note: Immediate joiners only

Required Skills

• Handle customer-reported issues, incidents, and escalations effectively
• Troubleshoot issues across APIs, integrations, AI workflows, and engineering platforms
• Collaborate with customers to understand business challenges and operational goals
• Basic understanding of AI, Generative AI, and LLM concepts
• Awareness of prompts, tokens, and AI model fundamentals
• Understanding of APIs, integrations, and automation workflows
• Strong verbal and written communication skills

About Us:

Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.

Please let me know the best time and number to connect with you or please give me a call on +91 8460-355-117 or send your resume on ([Confidential Information]) to discuss this further. Also, if you happen to know anyone who fits this role, please send us their resume. We do have a referral policy.