Customer Success | B2B | Enterprise SaaS | Renewals, Retention & Expansion

Customer Success Associate (iPaaS & Supply Chain SaaS)

We are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization.

We are hiring for a Customer Success role with a fast-growing global SaaS organization serving enterprise B2B customers.

Looking for professionals with strong experience in customer success, renewals, retention, churn mitigation, expansion revenue, and enterprise account management. The ideal candidate should have expertise in managing SaaS customer lifecycles, driving product adoption, conducting QBRs/WBRs, and building long-term stakeholder relationships.

You will work closely with enterprise customers to improve retention, identify upsell and cross-sell opportunities, manage escalations, and ensure measurable business outcomes through strategic customer engagement. Experience in SaaS platforms, cloud solutions, stakeholder management, Agile environments, and customer enablement is highly preferred.

If you are passionate about customer success, enterprise relationship management, and driving growth through value-based engagement, we would love to connect with you.

Write to: [Confidential Information]

What You Will Be Doing

• Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.
• Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value.
• Revenue Expansion: Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth.
• Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives.
• Operational Excellence: Maintain accurate records of all customer actions and follow-ups, ensuring 100% engagement tracking.

Requirements

• Experience: In an Enterprise Software or SaaS environment, specifically within Customer Success or Technical Account Management.
• Domain Knowledge: Experience in companies selling middleware, data integration, iPaaS, or supply chain orchestration technologies.
• Business Acumen: Familiarity with annual subscription models and managing renewal processes.
• Tech Stack: Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred.
• Communication: Exceptional written and verbal communication skills with the ability to lead structured engagement programs.
• Adaptability: Proven ability to thrive in a fast-paced environment with evolving processes.