Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.
Requirements
Strong communication skills, both written and verbal.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Empathetic and patient approach to customer interactions.
