Customer Success Associate

Job Overview:

We're Hiring: Customer Success Associate | Unacademy

Location: Bengaluru (Work From Office)

Working Days: Monday – Saturday

At Unacademy, we're on a mission to make quality education accessible to millions of learners. We're looking for a Customer Success Associate who is passionate about building relationships, solving problems, and ensuring every learner has an exceptional experience with our platform.

If you enjoy interacting with people, thrive in a fast-paced environment, and love creating meaningful customer experiences, we'd love to hear from you!

What You'll Do

• Be the primary point of contact for learners and ensure an outstanding customer experience.
• Build strong relationships with customers by understanding their goals and helping them achieve success.
• Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
• Collaborate with Product, Sales, Marketing, and Operations teams to improve the overall customer journey.
• Proactively engage with learners to drive product adoption and maximize value.
• Identify opportunities to improve customer retention, satisfaction, and engagement.
• Track customer feedback and provide actionable insights to internal stakeholders.
• Monitor key customer success metrics and contribute to business growth.

Who We're Looking For

• 1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and stakeholder management skills.
• Customer-first mindset with the ability to build long-term relationships.
• Comfortable working in a fast-paced, target-driven environment.
• Proficient in Microsoft Excel/Google Sheets is an added advantage.

Why Join Unacademy

• Be part of one of India's leading EdTech companies.
• Work directly with cross-functional teams and contribute to business growth.
• Gain hands-on exposure to customer success, operations, and business strategy.
• High ownership, continuous learning, and excellent career growth opportunities.

Location: Bengaluru (Work From Office)

Working Days: Monday – Saturday

Interested Apply through the link below!

If you know someone who would be a great fit, feel free to tag them or share this opportunity.

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