Customer Success Associate

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like

IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed

by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the

financial service giants- this is your chance to work at the heart of AI revolution.

About the Role

This isn't a traditional Customer Success role.

As part of our Customer Success team, you'll sit at the intersection of AI, product, and real

customer impact. You'll work closely with enterprise clients, product and engineering teams, and AI

systems to drive adoption, design better conversations, and turn insights into meaningful outcomes.

You'll get hands-on exposure to conversational design, prompt engineering, and problem-solving

in a fast-moving startup environment—while shaping how businesses use AI to communicate with

their customers.

What You'll Do

1. Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.

2. Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.

3. Act as the voice of the customer-gather feedback, identify gaps, and work with cross-functional teams to improve the product.

4. Build and manage strong relationships with enterprise clients, ensuring long-term value and engagement.

5. Monitor agent performance, conduct audits, and continuously improve workflows using data and insights

6. Experiment with new prompts, features, and tools before they go live

What We're Looking For

1. 0–3 years of experience in customer-facing roles such as Customer Success, Consulting, Growth, or Product Ops.

2. Clear, confident, and empathetic communicator with strong presentation skills

3. Structured problem-solver who can translate complex customer needs into actionable solutions

4. Curious about AI and excited to work with modern AI tools (no coding required)

5. Self-starter who takes ownership, manages projects independently, and follows through on outcomes

6. Experience in SaaS, fintech, or early-stage startups is a plus

What We Offer

● High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.

● Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.

● Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.

● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions Reach out to [Confidential Information]

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team

where AI, strategy, and customer impact come together- and where your work drives real change for some of India's leading financial institutions.