Job Description
A mid-market client's renewal cycle does not manage itself, and that is where this opens up: a business-process outsourcing firm serving mid-market clients abroad has partnered with Flexiple, the managed marketplace that helps global companies build high-performing teams and GCCs in India, to grow the associate bench on its customer success desk. It needs someone who can keep onboarding and renewal admin moving while a senior CSM owns the relationship calls.
You would spend your days inside the CRM and the renewal tracker more than on calls at first: confirming contract dates, prepping onboarding checklists, updating account notes after every touchpoint, and pulling together the numbers a CSM needs before a client conversation. Over time you would start joining those calls yourself, and eventually run the smaller ones solo. This is a genuine entry point into customer success, not data entry dressed up as one, hybrid out of Noida or Kolkata.
- 0 to 2 years of experience, freshers with strong written English welcome
- Comfortable in spreadsheets and a CRM, able to keep records accurate under a caseload
- Clear, professional writing for client-facing emails and notes
- Reliable in a hybrid setup with regular in-office days
If this sounds like the right next step, send in your application and expect a screening call to follow.
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