Customer Success Associate — Domestic Voice Process
Location: Gurgaon (Work From Office)
Experience: Freshers to 1 Year (Min. 6 months preferred)
Salary: ₹24,000–₹25,000 CTC/month (₹19,128–₹19,949 in-hand) + 10% PLI
Industry: BPO / Customer Experience / Fintech Support
About The Role
We're hiring Customer Success Associates to support one of India's leading digital payments platforms through a high-energy, customer-first voice process. You'll be the first point of contact for customers — resolving queries, delivering empathetic support, and ensuring every interaction leaves a positive impression.
This is an excellent launchpad for freshers and early-career professionals looking to build a strong foundation in customer service, with real exposure to fintech-adjacent operations at scale.
Key Responsibilities
- Handle inbound customer queries via voice (domestic process) with accuracy and empathy
- Resolve issues related to transactions, accounts, and service concerns promptly
- Maintain high-quality interactions aligned with process and compliance standards
- Document interactions accurately in the CRM system
- Escalate unresolved or complex issues through the correct channels
- Consistently meet SLA, quality, and customer satisfaction targets
Required Skills
- English communication at B2 level (conversational fluency)
- Strong listening, problem-solving, and de-escalation skills
- Customer-first mindset with the ability to stay calm under pressure
- Basic computer proficiency and typing speed
- Ability to work in rotational shifts including weekends
Qualifications & Experience
- Graduate in any discipline (mandatory)
- Freshers welcome; minimum 6 months of customer service experience preferred
- Prior background in insurance or financial services is an added advantage
- Assessment requirement: VETI Score ≥ 6 | Non-Voice Versant Score ≥ 60
Shift & Schedule
- 24×7 rotational shifts | 9-hour shifts
- 6 working days with 1 rotational weekly off
- Work from office | Self-travel required (no cab facility)
Why Join
- Work on a high-visibility process for a top Indian fintech brand
- Performance-linked incentive (PLI) of 10% over base salary
- Structured onboarding and process training provided
- Clear growth path within the customer success vertical
- Fast-paced, collaborative work culture with real career momentum
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