Customer Success Associate | B2B

Location: Delhi, Pansheel Park

Work Mode: Onsite, Monday- Friday

Experience: 0–2 years

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of the AI revolution. 

We're looking for a Client Success Associate who enjoys working with customers, solving problems and using data to drive better outcomes. This role is customer-facing first, with a strong focus on data, Excel/Google Sheets and AI tools.

You'll work closely with enterprise clients, understand their requirements, track performance, identify opportunities and collaborate with Product, AI and Engineering teams to deliver results.

What You'll Do

• Build strong relationships with enterprise clients and become a trusted point of contact.
• Understand customer requirements, challenges and feedback, and drive them to resolution.
• Use Excel and Google Sheets to analyse customer and agent performance data, identify issues and generate actionable insights. 
• Monitor AI agent performance and help improve customer outcomes.
• Write, test and optimize prompts and conversation flows using AI tools such as ChatGPT, Claude, etc.
• Work with Product, AI, Engineering and Operations teams to solve customer problems.
• Experiment with new prompts, features, and tools before they go live. 
• Own projects and follow through from problem identification to resolution.

• 0–2 years of experience in Client Success, Customer Success, Account Management, Customer Support, Client Servicing, Business Development, SaaS or other customer-facing roles.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable interacting with enterprise clients and managing multiple stakeholders.
• Strong Advanced Excel / Google Sheets skills and comfort working with large datasets.
• Good problem-solving and analytical skills — you can turn data into actionable insights.
• Curious about AI, Generative AI, ChatGPT, and prompt writing.
• Proactive, organized and comfortable taking ownership in a fast-paced startup.

You do NOT need to be a programmer, data analyst, or AI/ML engineer.

We're more interested in your communication, customer orientation, problem-solving ability, data fluency, and curiosity about AI.

What We Offer

● High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.

● Ownership & Autonomy: Own customer projects and solve problems end-to-end, with increasing responsibility as you grow.

● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.