Apprentice – Customer Success Specialist (SMB)
Shift: 5:00 PM – 2:00 AM / 6:00 PM – 3:00 AM
Work Mode: Work From Office (WFO)
About The Role
Azuga is looking for enthusiastic, customer-focused Apprentices to join our Customer Success Small Market Business (SMB) team. This apprenticeship is designed to provide hands-on experience in customer success, account management, customer engagement, and business communication.
As an Apprentice, you will work closely with experienced Customer Success Specialists to support customer onboarding, account maintenance, customer communication, and issue resolution while learning industry best practices. This role is ideal for individuals who enjoy solving problems, working with people, and learning in a fast-paced technology environment.
Key Responsibilities
- Support Customer Success Specialists in managing assigned customer accounts.
- Assist customers with account setup, profile updates, and data entry.
- Respond to customer queries through email, phone, and virtual meetings under guidance.
- Maintain accurate customer records in CRM and internal systems.
- Help schedule customer meetings, training sessions, and follow-up activities.
- Monitor customer requests and ensure timely follow-up with internal teams.
- Escalate customer issues to senior team members when required.
- Learn the Azuga platform and assist customers with basic product guidance.
- Coordinate with cross-functional teams such as Technical Support, Sales, and Operations to resolve customer requests.
- Assist in preparing customer reports and account updates.
- Participate in customer onboarding and product adoption activities.
- Attend internal product, process, and soft skills training sessions.
- Follow company policies, quality standards, and customer success processes.
Skills & Qualifications
- Bachelor's degree (completed) or final-year students eligible for apprenticeship.
- Strong verbal and written communication skills.
- Good interpersonal and customer service skills.
- Basic knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
- Comfortable learning new software and CRM tools.
- Good analytical and problem-solving abilities.
- Strong attention to detail.
- Ability to multitask and prioritize work.
- Positive attitude with a willingness to learn.
- Team player with excellent collaboration skills.
- Comfortable working in a fast-paced environment.
- Willingness to work evening/night shifts (5 PM–2 AM / 6 PM–3 AM).
