Customer Success and Sales Associate

Salary: 11–15 LPA CTC, fixed + performance-based variable

Location: Mumbai preferred. Open to strong candidates elsewhere in India who can travel for customer visits.

Languages: English and Hindi. Gujarati or Marathi is a strong plus.

Type: Full-time, 1–4 years experience, reports to the founder

About Reva

Reva is an AI workspace for jewellery businesses, built by Ritava Labs, a US-based software company.

Our customers are jewellery wholesalers, manufacturers and retailers, mostly family-run businesses in markets like Mumbai's Zaveri Bazaar. They run on WhatsApp, phone calls and paper registers, and many owners are not tech-savvy. Reva brings their customer chats, orders, follow-ups and team work into one place, so nothing slips through.

Reva is already live with jewellery businesses in Mumbai, Kolkata, and Hyderabad.

Why this role exists

Most owners haven't used anything like Reva. They understand it best when someone sits with them, shows how it fits their own business, and stays with them while their team starts using it.

That's this role. You'll be one of the key people in India helping businesses understand Reva, get set up, and actually use it day to day.

What you'll do

• Show Reva to jewellery owners and their teams, in person and on video, independently and alongside the founder.
• Meet owners in person, especially when multiple family members or decision-makers are involved.
• Follow up consistently so every interested business has a clear next step.
• Set up new customers and help their teams start using Reva.
• Train owners and staff, one-on-one and in small groups.
• Check in with active customers regularly to make sure their teams are using Reva successfully.
• Find new jewellery businesses through calls, WhatsApp, LinkedIn, referrals and in-person visits.
• Share clear customer feedback with the founder, including what customers love, what confuses them, and what they ask for.
• Work closely with the founder on product feedback and implementation questions.
• Keep prospect and customer records up to date, including commitments and next steps.

Your first 90 days

• Learn Reva well enough to demo it confidently on your own.
• Take over follow-ups and onboarding for current prospects and pilots.
• Help get new businesses live and using Reva every week.
• Help build a simple, repeatable demo, onboarding and training process.

Who you are

• 1 to 4 years of experience in B2B sales, customer success, onboarding or account management.
• Comfortable talking to business owners and explaining software in simple terms, in Hindi and English.
• Consistent with follow-ups and organized across many conversations at once.
• Quick to learn new software and comfortable teaching others.
• Happy to visit customers in person and travel within India when needed.
• Curious about AI and comfortable explaining what it can and can't do, in plain language, to business owners. You use AI tools yourself and can show customers how they solve real problems.

Nice to have

• Experience at a SaaS or technology startup.
• Experience with CRM, ERP, or WhatsApp Business tools.
• Familiarity with the jewellery industry or other family-run businesses.

Work Style

Remote, with regular in-person customer visits.

Hiring Process

Three short rounds: an intro call, a demo role-play, and a final conversation. We aim to decide within about two weeks.

How to Apply

• Apply here, or email [Confidential Information] with your resume and a few lines on why this role interests you.