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. 7-12 years of experience, with significant depth across 2-3 areas within CS implementations, solution design, account management, onboarding, or renewals
. Experience at B2B AI/SaaS companies (Series A-C preferred), working on complex, technical products - not simple self-serve SaaS
. Has managed or mentored a team of 4-6 people - someone who's led a pod, not just operated as an IC
. Comfortable engaging CXO and VP-level stakeholders in strategic, high-stakes conversations
. Has worked with US/North American customers - ideally US-based experience, or significant exposure to Western markets
. Deep familiarity with complex SaaS implementation cycles: enterprise onboarding, technical integrations, multi-stakeholder go-lives
. Experience owning and improving net revenue retention - understands the levers of adoption, expansion, and churn prevention
. Comfortable working US time zone (EST) from India
. Impact: You're inheriting a strong foundation and a motivated team - your job is to elevate it and scale the function into its next chapter.
. Visibility: Direct partnership with founders on the highest-stakes customer relationships.
. Growth: Take a solid team and build it into a global CS & Solutions org.
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 149223139
Skills:
Solution Design, Post-Sales Solutioning, Operational Excellence, technical integrations, customer health practice, CS operating model, SaaS implementation cycles, enterprise onboarding, scoping requirements, CS platforms, voice of the customer, implementation blueprints, QBR frameworks, renewal workflows
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