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Job Requisition ID #
Customer Success Advisor
In the Customer SuccessManagementorganization,we transformcustomers vision into realized value.We believe in consistent,connectedcustomer experiences and forging trusted partnerships that fuel adoption, retention,and measurable business outcomes.Our worksupports improved revenue and sustainable company growth.
As we continue our business model transformation,driving adoption of our technology is key to long-term customer value and partnership.
Position Overview:
AsaCustomer Success Advisor,you'llsupportcustomeroutcomes by helping them realize more valueof their Autodesk solutions. Your strong business acumen,curiositymindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey,while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiencesforour customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you'll be empowered to challenge the status quo and shape how we scale success.
Responsibilities:
Use data triggered signals toproactivelyengage customerstoalign product capabilities with customer outcomes
Establish adoption strategies to increase customer value and product usage
Identifyand engageat-risk accountsby usingdiscovery skillsand realign themtowardsuccess
Collaborate cross-functionally with Sales,Renewals,Channel Partners, Support, and Services tosupportcustomeroutcomes
Delivera high-quality experience that deepens customer satisfaction and loyalty
Uncover andidentifyopportunities to expand customer relationshipsthrough value discovery and strategic conversations
Minimum Qualifications:
5-7years in Customer Success, Account Management, or a related customer-facing role
Familiarity with Autodesk customer industries (AEC, D&M, M&E)
At least 2 years of experience working with and applying solutions in the Architecture, Engineering & Construction (AEC) or Design & Manufacturing (D&M) industry sectors.
Proven track record of working independently whiledrivingmeasurable impact.
Experience navigatingcross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems.
Experience with SaaS, cloud-based software, or subscription business models.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk
Please search for open jobs and apply internally (not on this external site).
Autodesk, Inc. is an American multinational software corporation that makes software products and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. Autodesk is headquartered in San Francisco, California, and has offices worldwide.
Job ID: 144401145
