Customer/Software Support Executive

We are looking for a proactive and detail-oriented Customer Support Representative with strong communication skills and advanced Excel knowledge.

Key Responsibilities:

• Handle customer inquiries via calls, emails, and chats in a professional manner.
• Maintain accurate customer records and update databases using Excel.
• Prepare and analyze daily/weekly/monthly reports using advanced Excel functions (VLOOKUP, Pivot Tables, Data Validation, Conditional Formatting, etc.)
• Skills & Qualifications:
• Graduate
• 1–10 years of experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Proficient in MS Excel (advanced functions, report automation, dashboards).
• Strong problem-solving attitude and attention to detail.

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