Department
Student and Academic Services
Salary
£26,093 - £27,319 (pro-rata for part-time working)
Grade
Grade 2
Contract status
Open
Hours of work
Part-time
Based at
University of York campus
Interview date
To be confirmed
Posted Date
06/05/2026
Apply by
20/05/2026
Job Reference
15005
Documents
- Job Description 15005.pdf (PDF, 263.47kb)
Role Description
The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library's core frontline services
Department
The Library's values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.
Role
As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King's Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.
Part-time Roles Are Available
1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays Saturdays
1x evening role working 15 hours per week from 4 pm to midnight on Fridays and Saturdays
1 x weekday role working 25 hours per week, Monday to Friday (8 am to 1pm) - driving is essential for this role
Skills, Experience & Qualification Needed
You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for vacancies that work during the day (Role 1) and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.
Interview date: To be confirmed
For informal enquiries: please contact Nathan Williams, Services Manager, [Confidential Information], 01904 323825
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York's commitments under the Disability Confident scheme.
