- Posted 15 days ago
- Over 100 applicants have applied
Job Description
WALKIN DRIVE ||
Location: Reliable Tech Park, Empire Tower, A Wing, 9th Floor, Airoli, Navi Mumbai
Employment Type: Full-time
Joining: Immediate Joiners Preferred
We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process – Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targets—the focus is entirely on delivering excellent customer experience.
Key Responsibilities:
Handle inbound customer calls professionally and efficiently. Understand customer concerns and provide accurate solutions. Maintain a positive and empathetic attitude toward customers at all times. Document call information and maintain call logs as per process guidelines. Escalate unresolved queries to the appropriate department when necessary. Meet process quality standards and service-level metrics.
Shift Details:
Shift Window: Between 8:00 AM to 8:00 PM For Female
8:00 AM to 11:00 PM For Male
Shift Duration: Any 10-hour shift (including 1-hour break)
Eligibility Criteria:
Graduation is mandatory
Experience Freshers and experienced candidates are welcome.
Please walkin to the venue if you are interested
More Info
Key Skills
Customer Relationship Management (CRM)
Call Documentation
Team Collaboration
Freshers Hiring
Call Center Operations
About Company
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 146,000+ professionals across 90 countries, Tech Mahindra provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, customer experience, AI & analytics, and cloud infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognizes global companies that are actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies.