Customer Service Voice

Role - Customer support Associate

Description

We are seeking enthusiastic and motivated individuals for the position of Customer Service Voice in India. This role is ideal for freshers or entry-level candidates looking to start a career in customer service. You will be responsible for providing exceptional support to our customers through voice interactions.

Salary

Fresher - 24k in hand ( Graduate )

Experienced - 28k in hand ( Graduate )

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers with inquiries, complaints, and product information.
• Provide accurate information and solutions to customer issues.
• Document customer interactions and maintain detailed records.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Work collaboratively with team members to improve customer service processes.

Skills and Qualifications

• Excellent verbal communication skills in English
• Strong problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computers and basic software applications.
• Good listening skills and empathy towards customer needs.
• Ability to work flexible hours, including nights and weekends if required.