Greetings from Live Connections
Title – Process Trainer
Exp:- 1-3 yrs
Location – Hyderabad
Qualification :- Any graduation
Ctc :-4-5 lpa
Notie period :- Immediate
Process – Customer Service
Position Summary:
The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, ensuring effective training of company's product/process knowledge along with soft-skills, and reporting results to supervisors is all a required part of this job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques. Trainer in a customer service process should possess a strong background in customer service.
Duties and Responsibilities:
- Facilitate the integration of content with the knowledge and experience of the trainers.
- Use a variety of training strategies/learning experiences
- Review written materials of training participants
- Seek feedback from participants
- Modify the training approach and then observe and record the effects of the changes
- Create activities that allow for the active participation of everyone in the group
- Sense the need of trainees on an individual bases and as a group
Education Requirements:
- Graduate degree, Knowledge of adult learning techniques and training effectiveness measures
Experience Requirements:
- 2 Years as a Trainer in relevant line of business
Skills and Abilities:
- Excellent written and verbal communication skills.
- Ability to handle a batch of 20-25 new hires – all requirement from on boarding coordination to process training and evaluation.
- Ability to maintain a batch training docket and draw/highlight relevant inference on the same.
- Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules
- Ability to provide constructive feedback to the trainees could be new or existing.
- Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy.
- Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets
Apply on [Confidential Information]
7995831110
