Customer Service Trainer

Hiring for Trainer for Seller Support Team for leading BPO

CTC: Upto 8 LPA

Location: Pune

Roles and Responsibilities

Training Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.

Throughput & Quality: Own the training batch Throughput and ensure new hires transition successfully into production meeting baseline metrics.

Content Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).

TNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.