Customer Service - Telesales Professional

Role Responsibilities:

• Respond promptly to customer inquiries via phone and email.
• Handle and resolve customer complaints professionally and empathetically.
• Identify and act on opportunities to upsell or cross-sell products/services.
• Maintain good client relations and work flexible 24/7 shifts.

Key Deliverables:

• Timely and efficient resolution of customer inquiries and complaints.
• High customer satisfaction through professional and empathetic handling.
• Successful upselling and cross-selling of products/services.
• Strong client relationships maintained through effective communication.