Customer Service Tele-Calling

Company Description

Tilak Marble Pvt. Ltd. has been a trusted name in premium natural stone in India since 1994. Specializing in high-quality White, Grey, and Beige Marble, as well as Indian Marble, and Highlight Stones, the company caters to luxury homes, commercial spaces, and hospitality projects. Renowned for their quality without compromise approach, Tilak Marble delivers meticulously curated and inspected materials. They support diverse projects by offering professional material guidance, customized slab selection, and long-lasting durability insights. Their commitment to premium materials, honest service, and meaningful client relationships defines their mission.

Role Description

This is a full-time remote role for a Customer Service Tele-Caller. The primary responsibility of this role is to interact with potential and existing customers over the phone, address inquiries, and provide detailed information about the company's premium natural stone offerings. Additional tasks include managing client accounts, following up on leads, maintaining accurate call records, and collaborating with the sales and support teams to ensure a seamless customer experience.

Qualifications

• Strong verbal communication, active listening, and customer service skills
• Comfortable handling inbound and outbound calls with professionalism and efficiency
• Basic knowledge of customer relationship management (CRM) software and call documentation processes
• Organizational skills, attention to detail, and the ability to multitask effectively
• Proficiency in English and knowledge of additional regional languages is a plus
• Prior experience in tele-calling, customer service, or sales is advantageous
• Ability to work independently in a remote setup and meet performance targets
• High school diploma or equivalent; higher education is a plus