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Customer Service Team Lead

Customer Service Team Lead

urbanfleet technology pvt ltd
3-6 Years
Not Disclosed
Early Applicant
  • Posted 3 days ago
  • Be among the first 10 applicants

Job Description

Job description:

About CarBounty

CarBounty is a new-car buying platform based in Sector 48, Gurugram (urbanFleet Technology Pvt Ltd, DPIIT-recognised). Verified buyers tell us the exact car they want; our dealer partners send them complete offers. We are a small, fast-moving team and this is a hands-on leadership role.

The role

You will lead a 4-person team — 2 tele-callers and 1 data/operations executive — and own the daily numbers: buyers contacted, buyers qualified, buyers converted. You will report directly to the founders.

What you will do

  • Run the team — set daily call and follow-up targets, review every caller's work each day, coach on calls, and fix problems the same day.
  • Hit targets — own weekly and monthly conversion goals for the team; track them on a simple sheet and report to the founders every week.
  • Corporate approach — reach out to companies in Gurugram/NCR (HR, admin, employee-benefit teams) to bring CarBounty to their employees; set up meetings and follow through.
  • Customer relationship — personally handle high-value or difficult buyers, resolve complaints fast, and make sure every buyer gets a call back on time.
  • Day-to-day affairs — keep the office running: attendance, call logs, lead sheets, handover to the Business Development team, and anything else that keeps the week on track.

Who we are looking for

  • 3–6 years in sales, with at least 1–2 years leading a small tele-sales or inside-sales team.
  • Car dealership or auto-sales background strongly preferred — you know how a car is sold, from enquiry to delivery, and can teach it.
  • Comfortable talking to corporate HR/admin teams and walking into an office to pitch.
  • Fluent in Hindi and English.
  • Works well with Excel/Google Sheets; keeps records clean without being told.
  • Takes ownership. If the number is short, you find the fix — you don't wait for instructions.

Terms

  • Full-time, 6 days a week, 10:00 am – 6:30 pm, work from the office at Sector 48, Sohna Road, Gurugram. Some field visits for corporate meetings.
  • Salary: 35,000 in-hand per month + team incentives on targets achieved.
  • Joining within 5–7 days preferred.

  • The Office location will be Platinum Towers, Sohna Road -122018

    More Info

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    Key Skills

    Tele-sales

    Inside-sales