We are looking for dynamic team leader who can manage B2B customer service and drive business growth.
Responsibilities
- Manage business clients, Partners or sellers.
- Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.
- Work closely with clients to improve account performance.
- Team coaching on Sales-Through-Service approach.
- Drive revenue growth from existing business account.
- Lead a team handling preferring B2B (customer service/ Seller Support).
Qualifications
- 1+ Exp as Team Leader
- Experience with E commerce seller / B2B will be plus point.
- Strong negotiation skills.
- Sales mindset with service approach.
- Fluent in Hindi & English
