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Customer Service Team Lead

Murugappa Group
3-5 Years
Jaipur
Early Applicant
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  • Posted a day ago
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Job Description

  • Team Leadership & Management:
  • Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations.
  • Motivate and coach team members to improve skills and performance.
  • Conduct performance evaluations and provide feedback.
  • Resolve conflicts and address employee issues.
  • Manage workloads, schedules, and resources to ensure efficient operations.
  • Customer Service Operations:
  • Handle escalated customer issues and complex inquiries.
  • Implement and monitor customer service protocols and procedures.
  • Ensure timely and effective resolution of customer issues.
  • Analyze customer service metrics to identify areas for improvement.

About Company

Job ID: 113232551

Last Updated: 24-08-2026 04:50:30 AM
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