Customer Service Support Manager

SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services for multifunctional devices (MFDs) including photocopiers, network printers, and scanners. We specialize in customized documentation solutions such as network printing, photocopying, and scanning, tailored to meet the unique needs of organizations. Offering products like mono and color MFDs, printing equipment, binding machines, and lamination machines, we also provide dedicated manpower and comprehensive maintenance services. Serving over 100 satisfied customers across more than 70 locations in India, we are committed to delivering reliable and cost-effective services with a focus on customer satisfaction.

This is a full-time, on-site role for a Customer Service Support Manager located in Gurgaon. The individual will oversee the customer service operations, ensure customer satisfaction, support the resolution of technical issues, handle escalations, and monitor service quality. Responsibilities include managing a team, providing expert guidance on customer support issues, and working with clients to enhance their experience and meet service-level agreements. The role requires exceptional organizational and communication skills to ensure a seamless service experience for clients.

• Proven expertise in Customer Service, Customer Support, and driving high levels of Customer Satisfaction
• Strong Analytical Skills to assess performance metrics, service quality, and customer feedback
• Experience in Technical Support and the ability to resolve client issues efficiently
• Effective leadership and team management capabilities
• Exceptional interpersonal and communication skills
• Ability to work on-site in a fast-paced environment in Gurgaon
• Minimum of a bachelor's degree in Business Administration, IT, or a related field
• Prior experience in managing customer service operations in the document solutions or related industry is an asset